FAQs

Making an appointment:

You can make an appointment via our website as an online booking (only for allied health appointments) or via phone/email as listed on our contact us page. We have a computerised appointment system and our receptionist will display all available appointments for you to select a suitable time.

Cancelling or rescheduling an appointment:

You are encouraged to call us 24 hours in advance to cancel or reschedule an appointment. Failure to do so may result in a cancellation fee. This gives other patients the chance to access our services on the day.

Online appointments:

We offer the convenience of online bookings for our allied health services. Unfortunately for our medical specialists this is not possible. Please select the relevant booking type and once booked in, you will receive confirmation on the screen and also via email.

Cancelling an online appointment:

You will need to contact us by phone or email, as listed on our contact us page. It can’t be cancelled online.

Scripts, pathology tests or referrals. Do I need to make an appointment?

In short, yes. Patients’ time is valuable. Therefore, requesting scripts, pathology tests and referrals over the phone will definitely delay other patients. Further, in most cases the doctor will need to see you before writing out any of the above.

Length of an appointment:

Our consultations range from 30 minutes to 45 minutes depending on if it is an initial or review. This is across our medical specialists and allied health.

Afterhour arrangements when the medical centre is closed:

Our practice reception is only staffed between 8:30am and 5:30pm. Whilst we are open prior to and after this, we are unable to take your calls or assist with any medical issues outside of these hours.

If it is a medical emergency we recommend you call 000 for an ambulance.

For general advice about your health or any non-emergency symptoms you experience during afterhour period, please call the national service line, Nurse-On-Call, on 1300 60 60 24

If you are a patient of this practice and would like to talk to one of our staff about non-life-threatening condition(s), please email us or call us and leave a message and we will return your call when we re-open. Details can be found on our contact us page.

Home visits:

Home visits are available during business hours for patients who cannot attend the clinic due to their medical condition/immobility. We only offer this for our allied health services – Exercise Physiology and Dietitians. Patients are encouraged to attend the clinic if they can with the assistance of their relatives or carers. If agreed that a home visit will have to be made, the appointment time will be organised by our reception staff based on our practitioner availability. Our practitioners regularly visit a number of homes, nursing homes and retirement villages in close proximity to our clinics. There may be a surcharge for the home visit and you will be notified prior to the appointment if this applies.

Pathology test results:

Blood tests, X-rays, Ultrasounds and other results will usually be returned to your doctor within 3 working days. You will be contacted by our staff if an appointment is necessary to discuss those results with your doctor. However, please feel free to call our clinic if you would like to know your test results. An appointment may be required to discuss your results.

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